President And Head Consultant of ICSP
Institute of Customer Service Professional
She is currently The Board Chair of The West African Association of Customer Service Professionals.
She is The Creator and Organizer of The Ghana Customer Service Index.
She is a Former Banker Who Worked under the Authorization of the FCA Formerly FSA in the UK.
Success is not an event
" that just takes place to be celebrated, it’s a process that needs to be understood and endured “
What I Do
As a passionate customer service consultant, my aim is to evaluate your business at all levels using key parameters to give you tailor-made recommendations d solutions.
I’ve had the privilege of working with some of the best professional speakers, consultants, and experts in the industry. Whether you’re an aspiring speaker, a World Champ, or an Accredited Speaker, I deliver the very best.
My ILM UK and NCFE UK Trainer of Trainers certification enable me to further impact people and organizations who are interested in acquiring knowledge in customer service.
I will guide you, give you the right advice and support you in order for you to affect the necessary customer service changes within you and your organization. I will do this through consistent engagement and evaluations necessary for your business.
Her love for customer service
Pushed her to acquire a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF). She also has the Professional Award In Training The Trainer from the London Institute of Public Speaking and an award for the Advanced Training The Trainer from Institute of Leadership and Management (ILM)UK
Prince WorgorworgorUniversity of Ghana, Legon
"When it comes to Customer Service there is only one name in mind; ICSP they make Customer Service very intriguing. They have enabled me, coached me and aroused the confidence in me to serve."
She is the creator of the ServeCheck accreditation in Ghana.
Which is a national customer service evaluations standard, independently recognising.
C2C super Cocahing
Sbe has several organisation’s achievement in customer service and its commitment to upholding those standards.