President And Head Consultant of ICSP
Institute of Customer Service Professional
She is currently The Board Chair of The West African Association of Customer Service Professionals.
She is The Creator and Organizer of The Ghana Customer Service Index.
She is a Former Banker Who Worked under the Authorization of the FCA Formerly FSA in the UK.
Success is not an event
" that just takes place to be celebrated, it’s a process that needs to be understood and endured “
What I Do

Consultation
As a passionate customer service consultant, my aim is to evaluate your business at all levels using key parameters to give you tailor-made recommendations d solutions.

Public Speaking
I’ve had the privilege of working with some of the best professional speakers, consultants, and experts in the industry. Whether you’re an aspiring speaker, a World Champ, or an Accredited Speaker, I deliver the very best.

Training
My ILM UK and NCFE UK Trainer of Trainers certification enable me to further impact people and organizations who are interested in acquiring knowledge in customer service.

Coaching
I will guide you, give you the right advice and support you in order for you to affect the necessary customer service changes within you and your organization. I will do this through consistent engagement and evaluations necessary for your business.

Her love for customer service
Pushed her to acquire a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF). She also has the Professional Award In Training The Trainer from the London Institute of Public Speaking and an award for the Advanced Training The Trainer from Institute of Leadership and Management (ILM)UK
pricing table
Prince WorgorworgorUniversity of Ghana, Legon
"When it comes to Customer Service there is only one name in mind; ICSP they make Customer Service very intriguing. They have enabled me, coached me and aroused the confidence in me to serve."
c500
P2P Coaching
She is the creator of the ServeCheck accreditation in Ghana.
c700
B2B Coaching
Which is a national customer service evaluations standard, independently recognising.
- Video-Based Coaching.
- 1&1-Based Coaching.
- Leadership and Self-Awareness
- Understanding Your Skillset
- Executive and Management
- Leadership Management
c1500
C2C super Cocahing
Sbe has several organisation’s achievement in customer service and its commitment to upholding those standards.
- Self-Leadership
- Video-Based Coaching
- Developing Your Motivational
- Delivering Impactful Feedback
- Understanding your Team
- Management Styles
- Value
- Certification Program
See what Clients are Saying about our Training Programs
Ama Konadu Dankwah
Kaneshie Main of Access Bank
Dr. Naa Asheley Dordor
C.E.O Nova Wellness Center
Prince Worgorworgor
University of Ghana, Legon
Happy Customers
Recognition & Business Awards
Coaching Certificates
Traning Sessions
Project website.

We provide holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa.
Project website.

Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.
Project website.

The Ghana Customer Service Index (GCSI) is a national indicator and an independent, objective benchmark of customer satisfaction and evaluations of the quality of goods and services patronized by both Ghanaians and non-Ghanaians living in Ghana.
Project website.

The GCSI measures customer satisfaction, its causes and effects as well as implications, for 10 economic sectors namely Financial Institutions (banking), Insurance, Utilities, Telecommunications, Hospitality, Healthcare, Retail Malls, Transport, Public Sector and Online Businesses. The index provides sound customer experience benchmarking capabilities that come from the index’s one-of-a-kind cross-industry structure.
Brands we have worked with.









