Institute of Customer Service Professionals – Yvonne Ohui MacCarthy, CSP

Institute of Customer Service Professionals (ICSP)

Where Customer Service Becomes a Profession.

Founded in 2015 by Yvonne Ohui MacCarthy, ICSP is Ghana's leading institution for customer service education, certification and professional development. Our mission is to professionalise customer service across Africa, giving individuals, teams and organisations the tools, language and standards to deliver world-class experiences.

WHAT ICSP OFFERS

0 1. Certification:

Professional certification courses for individuals seeking to formalise their customer service expertise. Double-certificated: ICSP + international body recognition.

0 2. Corporate Training:

Custom training programmes for organisations of all sizes frontline to C-suite. Delivered in person across West Africa and online globally.

0 3. Accreditation:

ICSP offers a national customer service evaluation standard independently recognising an organisation's achievement in service excellence.

I am a Customer Service Professional (CSP), the Founder of the Institute of Customer Service Professionals (ICSP), and the creator of the Ghana Customer Service Index, the only independent, annual national benchmark of customer satisfaction in Ghana, now in its 8th year.

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Institute of Customer Service Professionals (ICSP)

Where Customer Service Becomes a Profession.

WHAT ICSP OFFERS

Professional certification courses for individuals seeking to formalise their customer service expertise. Double-certificated: ICSP + international body recognition.

Custom training programmes for organisations of all sizes frontline to C-suite. Delivered in person across West Africa and online globally.

ICSP offers a national customer service evaluation standard independently recognising an organisation's achievement in service excellence.

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