Emotional Intelligence Is Not a Soft Skill, It Is the Most Important Skill in Customer Service.

One of the most important building blocks of any serious customer service representative
is emotional intelligence. Here’s why and how to develop it in your team.

Jan 27, 2023Leave a CommentCustomer Service

Customer Experience

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YvonneMacCarthy

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I am a Customer Service Professional (CSP), the Founder of the Institute of Customer Service Professionals (ICSP), and the creator of the Ghana Customer Service Index, the only independent, annual national benchmark of customer satisfaction in Ghana, now in its 8th year.

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