What African Businesses Can Learn from the Highest Performing GCSI Organisations.

Eight years of GCSI data reveals a consistent pattern among organisations that
outperform their sectors. Here are the characteristics they share.

Apr 11, 2026Leave a CommentCustomer Service

Customer, GCSI Organisations

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YvonneMacCarthy

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I am a Customer Service Professional (CSP), the Founder of the Institute of Customer Service Professionals (ICSP), and the creator of the Ghana Customer Service Index, the only independent, annual national benchmark of customer satisfaction in Ghana, now in its 8th year.

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