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GCSI Organisations

Yvonne Ohui MacCarthy, CSP > Blog > GCSI Organisations
Customer Service

What African Businesses Can Learn from the Highest Performing GCSI Organisations.

Apr 11, 2026 YvonneMacCarthyComment on What African Businesses Can Learn from the Highest Performing GCSI Organisations.

Eight years of GCSI data reveals a consistent pattern among organisations thatoutperform their sectors. Here

Latest posts

  • What African Businesses Can Learn from the Highest Performing GCSI Organisations.
  • Insights on Customer Experience in Africa, From the Desk of Yvonne Ohui MacCarthy.
  • Why Ghana’s Customer Service Score Just Hit Its Lowest Point in 8 Years and What Every Business Must Do Now.
  • Emotional Intelligence Is Not a Soft Skill, It Is the Most Important Skill in Customer Service.
  • Service from the Inside Out Why Your Employees Must Come First.

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I am a Customer Service Professional (CSP), the Founder of the Institute of Customer Service Professionals (ICSP), and the creator of the Ghana Customer Service Index, the only independent, annual national benchmark of customer satisfaction in Ghana, now in its 8th year.

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