You cannot deliver a 5-star customer experience with a 2-star employee experience. The
two are inseparable and leadership is responsible for both.
About the Author
Service from the Inside Out Why Your Employees Must Come First.
You cannot deliver a 5-star customer experience with a 2-star employee experience. The
two are inseparable and leadership is responsible for both.
I am a Customer Service Professional (CSP), the Founder of the Institute of Customer Service Professionals (ICSP), and the creator of the Ghana Customer Service Index, the only independent, annual national benchmark of customer satisfaction in Ghana, now in its 8th year.
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