Insights on Customer Experience in Africa, From the Desk of Yvonne Ohui MacCarthy.
Regular commentary, analysis and practical guidance on customer service, leadership, and theAfrican business landscape. Drawing
Why Ghana’s Customer Service Score Just Hit Its Lowest Point in 8 Years and What Every Business Must Do Now.
Ghana scored 59% in the 2025 GCSI — a D+ grade, down from 72% the
