Yvonne Ohui MacCarthy

Insights on Customer Experience in Africa, From the Desk of Yvonne Ohui MacCarthy.

Jan 27, 2023 YvonneMacCarthyComment

Regular commentary, analysis and practical guidance on customer service, leadership, and theAfrican business landscape. Drawing

I am a Customer Service Professional (CSP), the Founder of the Institute of Customer Service Professionals (ICSP), and the creator of the Ghana Customer Service Index, the only independent, annual national benchmark of customer satisfaction in Ghana, now in its 8th year.

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Yvonne Ohui MacCarthy

Insights on Customer Experience in Africa, From the Desk of Yvonne Ohui MacCarthy.

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